Effective September 2nd, 2014 all technology support will be processed through our internal help desk instead of eCare. There are several benefits to transitioning support in-house, including the ability to deliver outstanding customer service, insight into trends and areas to focus training, as well as the opportunity to deliver new, innovative services.
Here’s some important information:
- Where to go
- www.MaxHelpsYou.com is an online help desk which requires certain information to be entered about the inquiry upfront to better assess the situation. Once the inquiry is submitted, you’ll receive an email confirmation and continue to correspond via email with the Technology Support Coordinator until resolved.
- Effective September 2nd, 2014 you should no longer email firstname.lastname@example.org, rather www.MaxHelpsYou.com is the go-to place for all technology support. eCare will continue to service your inquiries until September 2nd. At that time they will reroute you to www.MaxHelpsYou.com for assistance. eCare will also see any current tickets to resolution.
- This allows for a greater level of customer service, streamlined experience, and opportunity to offer innovative services. In addition to the online help desk submission process, www.MaxHelpsYou.com offers a robust Knowledge Base library of frequently asked technology questions, announcements, and tips.
We look forward to this positive change and think that you will too!